Lives on the line : how the Philippines became the world's call center capital /

Dial just about any toll-free number and chances are you'll be talking to a Filipino. In fact, around the year 2005, the country overtook India as the world's 'voice capital.' 'Lives on the Line' argues that this has nothing to do with wages or accents. Rather, as Jeffr...

Ausführliche Beschreibung

Gespeichert in:
1. Verfasser:
Sallaz, Jeffrey J.
Format:
Elektronisch E-Book
Sprache:
Englisch
Veröffentlicht:
New York, NY : Oxford University Press, 2019.
Zusammenfassung:
Dial just about any toll-free number and chances are you'll be talking to a Filipino. In fact, around the year 2005, the country overtook India as the world's 'voice capital.' 'Lives on the Line' argues that this has nothing to do with wages or accents. Rather, as Jeffrey J. Sallaz shows, there is a perfect match between offshored call centres and educated young Filipinos. For Filipina women and gay Filipinos in particular, call centres are veritable lifelines, and their lives tell us much about contemporary capitalism and the future of work.
Umfang:
1 online resource (257 pages).
Anmerkungen:
Also issued in print: 2019.
Zielpublikum:
Specialized.
Bibliografie:
Includes bibliographical references and index.
ISBN:
0-19-063068-X
0-19-063069-8
0-19-063067-1
Schlagworte:
Call centers > Philippines.
Call center agents > Philippines.
Bezugswerke:
Links: