Building cultures and climates for effective human services : understanding and improving organizational social contexts with the ARC model /

This text explains how organizational culture and climate affect the quality and outcomes of human services and describes the Availability, Responsiveness, and Continuity (ARC) model of organizational effectiveness that the authors developed for improving social service, behavioural health, health c...

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Weitere Titel:
1 Improving Organizational Social Contexts for Effective Human Services
2 Case Examples Illustrating the Importance of Social Contexts in Human Service Organizations
3 Understanding and Assessing Organizational Social Context (OSC)
4 Introducing the ARC Organizational Strategies
5 The Impact of ARC in Human Service Organizations
6 ARC Infrastructure, Preparation, and Key Strategies for Creating Effective Human Service Organizations
7 ARC Stages and Component Tools
8 The Role of Mental Models in Organizational Change
9 Mission-driven versus Rule-driven Human Service Organizations
10 Results-oriented versus Process-oriented Human Service Organizations
11 Improvement-directed versus Status Quo-directed Human Service Organizations
12 Participatory-based versus Authority-based Human Service Organizations
13 Relationship-centered versus Individual-centered Human Service Organizations
14 Conclusion and Future Challenges for Improving Human Service Organizations
Hauptverfasser:
Hemmelgarn, Anthony L., Glisson, Charles
Format:
Elektronisch E-Book
Sprache:
Englisch
Veröffentlicht:
Oxford University Press 2018
Zusammenfassung:
This text explains how organizational culture and climate affect the quality and outcomes of human services and describes the Availability, Responsiveness, and Continuity (ARC) model of organizational effectiveness that the authors developed for improving social service, behavioural health, health care, and other human service organizations. The authors summarize decades of practice and research experience, including organizational improvement efforts, randomized controlled trials, and nationwide studies with hundreds of human services organizations.
Umfang:
1 online resource.
Anmerkungen:
Previously issued in print: 2018.
Zielpublikum:
Specialized.
Bibliografie:
Includes bibliographical references and index.
ISBN:
0-19-045530-6
0-19-045531-4
Schlagworte:
Human services > Management.
Social work administration.
Corporate culture.
Organizational change.
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