Frontline service hacks : make their day (and yours).
In this engaging 30-minute course, frontline service skills are taught through short lessons on greetings, communication, de-escalation, teamwork, and recovery. Learners gain practical habits for better customer experiences and less stressful shifts. What I will be able to do after this course Apply...
Gespeichert in:
- 1. Verfasser:
- Weitere Verfasser:
- Format:
- Elektronisch Film
- Sprache:
- Englisch
- Veröffentlicht:
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[Birmingham, United Kingdom] :
Packt Publishing,
2026.
- Ausgabe:
- [First edition].
- Zusammenfassung:
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In this engaging 30-minute course, frontline service skills are taught through short lessons on greetings, communication, de-escalation, teamwork, and recovery. Learners gain practical habits for better customer experiences and less stressful shifts. What I will be able to do after this course Apply positive first-impression techniques Respond confidently to customer challenges Use de-escalation communication tools Collaborate during high-pressure shifts Recover quickly after service missteps Course Instructor Starweaver collaborates with a global network of expert educators to deliver engaging, practical learning experiences. Focused on empowering individuals and organizations, they equip learners with skills to navigate challenges in technology, business, and design. Who is it for? Designed for frontline workers in retail, food service, hospitality, fitness, warehouse, and call center roles, including shift workers and entry-level associates improving customer experience skills.
- Umfang:
- 1 online resource (1 video file (31 min.)) : sound, color.
- ISBN:
- 9781808343476
- Schlagworte:
- Links: