What AI can teach us about designing better KPIs /

Organizations everywhere fall prey to Goodhart's law: "When a measure becomes a target, it ceases to be a good measure." A corporate fixation on metrics can lead to narrow optimization and gaming behaviors that ultimately harm the business. An alternative to traditional solutions like...

Ausführliche Beschreibung

1. Verfasser:

Kovács, Balázs

Format:

Elektronisch E-Book

Sprache:

Englisch

Veröffentlicht:

[Place of publication not identified] : MIT Sloan Management Review, 2026.

Ausgabe:

[First edition].

Zusammenfassung:

Organizations everywhere fall prey to Goodhart's law: "When a measure becomes a target, it ceases to be a good measure." A corporate fixation on metrics can lead to narrow optimization and gaming behaviors that ultimately harm the business. An alternative to traditional solutions like balanced scorecards and KPIs: strategies drawn from AI and machine learning research that organizations can use to rethink their approach to metrics and continue to reap the benefits of performance measurement.

Umfang:

1 online resource (9 pages)

Schlagworte:

Organizational effectiveness > Measurement.

Artificial intelligence > Business applications.