Communicating through disagreement.
Disagreement is a part of life, but the way we handle it can make or break our relationships. This course begins by helping you develop the right mindset for approaching disagreement—staying calm, open-minded, and empathetic. You'll be guided through emotional management techniques, including u...
Gespeichert in:
- 1. Verfasser:
- Körperschaft:
- Weitere Verfasser:
- Format:
- Elektronisch Film
- Sprache:
- Englisch
- Veröffentlicht:
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[Birmingham, United Kingdom] :
Packt Publishing,
2025.
- Ausgabe:
- [First edition].
- Zusammenfassung:
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Disagreement is a part of life, but the way we handle it can make or break our relationships. This course begins by helping you develop the right mindset for approaching disagreement—staying calm, open-minded, and empathetic. You'll be guided through emotional management techniques, including using AI to simulate difficult conversations, and learn how to reflect on your thoughts and reactions. The course continues with a deep dive into communication strategies, focusing on how to actively listen, ask powerful questions, and find common ground even when disagreements arise. You'll explore the role of humility and self-examination in managing conflict, while mastering professional language to disagree respectfully. This part also covers de-escalation strategies for team settings, handling workplace disagreements, and negotiating in challenging situations. In the final stages, you'll learn how to manage long-term conflicts, recognizing that not all disagreements can be resolved but can be used as opportunities for growth. By the end of this course, you'll have a solid understanding of conflict resolution and a toolkit for remaining composed, empathetic, and effective, no matter the circumstances.
- Umfang:
- 1 online resource (1 video file (1 hr., 21 min.)) : sound, color.
- ISBN:
- 9781806114313
- Schlagworte:
- Links: