Scaling automation : two proven paths to success /

The Mount Sinai and Mass General Brigham hospital systems took different approaches to automating routine administrative processes, but both found success. The reason: They both combined technical and process knowledge, scored and prioritized individual processes on their automation potential, and i...

Ausführliche Beschreibung

Hauptverfasser:

Armstrong, Ben, Berkowitz, Benjamin

Körperschaften:

Mount Sinai Health System (New York, N.Y.), Massachusetts General Hospital

Format:

Elektronisch E-Book

Sprache:

Englisch

Veröffentlicht:

[Cambridge, Massachusetts] : MIT Sloan Management Review, 2024.

Ausgabe:

[First edition].

Zusammenfassung:

The Mount Sinai and Mass General Brigham hospital systems took different approaches to automating routine administrative processes, but both found success. The reason: They both combined technical and process knowledge, scored and prioritized individual processes on their automation potential, and involved front-line workers in the implementation. Their experiences hold lessons for other organizations looking to automate routine processes.

Umfang:

1 online resource (10 pages) : illustrations

Anmerkungen:

Reprint #65319.

Schlagworte:

Automation > Computer programs.

Information technology > Automation.