Understanding reference transactions : transforming an art into a science /

Weitere Versionen (2)

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...

Ausführliche Beschreibung

Gespeichert in:
1. Verfasser:
Richardson, John V.
Weitere Verfasser:
Richardson, John V.
Format:
Elektronisch E-Book
Sprache:
Englisch
Veröffentlicht:
San Diego, Calif. : Academic Press, c2002.
Zusammenfassung:
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.
Umfang:
1 online resource (xviii, 208 p. ) ill. ;
Anmerkungen:
Bibliographic Level Mode of Issuance: Monograph
Anmerkungen:
English
Bibliografie:
Includes bibliographical references (p. 191-194) and index.
ISBN:
1-84950-797-X
0-585-49232-8
ISSN:
1876-0562 ;
Schlagworte:
Reference services (Libraries)
Interviewing.
Language Arts & Disciplines > Library & Information Science > General.
Reference > General.
Library & information sciences.
Bezugswerke:
Links: