Lead right for your company's type : how to connect your culture with your customer promise /

From turf wars to low morale, most companies attempt to cure what ails them with the latest management fad—and fail. They are treating the symptoms while ignoring the true problem. Success starts with knowing the kind of business you’re really in. Lead Right for Your Company’s Type argues that every...

Ausführliche Beschreibung

Gespeichert in:
1. Verfasser:
Schneider, William E.
Format:
Elektronisch E-Book
Sprache:
Englisch
Veröffentlicht:
New York : AMACOM, American Management Association, [2017]
Ausgabe:
1st edition
Zusammenfassung:
From turf wars to low morale, most companies attempt to cure what ails them with the latest management fad—and fail. They are treating the symptoms while ignoring the true problem. Success starts with knowing the kind of business you’re really in. Lead Right for Your Company’s Type argues that every enterprise falls into one of four categories as dictated by their customer promise: customized (e.g. ad agency), predictable and dependable (e.g utility company), benevolent (e.g. educational institution), and best in class (e.g. high-tech company like Apple). When leadership practices fit the customer promise and company type, the organization thrives. But apply the wrong practices and the mismatch pulls the enterprise apart. Example after example exposes the fallout: A small arts college destabilized by top-down rules designed for a predictable and dependable company A mid-tier retail chain derailed by leadership demands for superior products instead of reliably low prices A software giant brought to its knees by prioritizing profits over innovation Insightful and practical, the book’s proven tools and five-step process will help you diagnose your organization’s ills—and stop them at their source.
Umfang:
1 online resource (xxiii, 201 pages) : illustrations
text file
Bibliografie:
Includes bibliographical references and index.
Schriftenreihe:
Gale eBooks
ISBN:
9780814438008
0814438008
Schlagworte:
Leadership.
Organizational behavior.
Corporate culture.
Customer relations.
Bezugswerke:
Links: