101 ways to improve customer service : training, tools, tips, and techniques /

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimatel...

Ausführliche Beschreibung

Gespeichert in:
Weitere Titel:
One hundred and one ways to improve customer service
1. Verfasser:
Ukens, Lorraine L.
Format:
Elektronisch E-Book
Sprache:
Englisch
Veröffentlicht:
San Francisco, CA : Hoboken, NJ : Pfeiffer ; J. Wiley & Sons Inc., c2007.
Ausgabe:
1st edition
Zusammenfassung:
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
Umfang:
1 online resource (397 p.)
text file
Anmerkungen:
Description based upon print version of record.
Anmerkungen:
English
ISBN:
9786610916108
9781280916106
1280916109
9780787994822
0787994820
Schlagworte:
Customer services.
Employees > Training of.
Bezugswerke:
Links: