Aligning Training and Client Expectations /

This title focuses on what trainers need to consider in order to achieve alignment with customer expectations to achieve outstanding results. From setting the stage with authenticity to managing contractual issues, trainers will learn how to manage the data collection, analysis, implementation and f...

Ausführliche Beschreibung

Gespeichert in:
1. Verfasser:
Brenner, Michael
Format:
Elektronisch E-Book
Sprache:
Englisch
Veröffentlicht:
Association for Talent Development, 2014.
Ausgabe:
1st edition
Zusammenfassung:
This title focuses on what trainers need to consider in order to achieve alignment with customer expectations to achieve outstanding results. From setting the stage with authenticity to managing contractual issues, trainers will learn how to manage the data collection, analysis, implementation and follow up of training to meet client expectations. The two-part job aid include a self-assessment on managing feedback as well as how to structure client interview for successful training program alignment.
Umfang:
1 online resource (20 pages)
text file
ISBN:
9781607284222
1607284227
Schlagworte:
Customer relations
Employee training personnel
Bezugswerke:
Links: