No one of us is as strong as all of us : services, catalogs and portfolios : stories in transforming ITIL best practice into operational success /

The narrative style of the book will help readers understand resistance to change and the lack of empathy that exists between IT and the business it supports. It illustrates through dialog the discovery of the value of ITIL processes and is an ideal book for newly trained ITIL practitioners, making...

Ausführliche Beschreibung

Gespeichert in:
1. Verfasser:
McLean, Daniel (ITSM Consultant)
Format:
Elektronisch E-Book
Sprache:
Englisch
Veröffentlicht:
Ely, Cambridgeshire : IT Governance Publishing, 2012.
Ausgabe:
1st edition
Zusammenfassung:
The narrative style of the book will help readers understand resistance to change and the lack of empathy that exists between IT and the business it supports. It illustrates through dialog the discovery of the value of ITIL processes and is an ideal book for newly trained ITIL practitioners, making for a great team discussion tool.
Umfang:
1 online resource (189 p.)
text file
Anmerkungen:
Description based upon print version of record.
Anmerkungen:
English
ISBN:
9781849284134
184928413X
9781299468474
1299468470
9781849284127
1849284121
Schlagworte:
IT infrastructure library.
Bezugswerke:
Links: