What's the secret? : to providing a world-class customer experience /

What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis-...

Ausführliche Beschreibung

Gespeichert in:
Weitere Titel:
To providing a world-class customer experience
1. Verfasser:
DiJulius, John R.
Format:
Elektronisch E-Book
Sprache:
Englisch
Veröffentlicht:
Hoboken, N.J. : Wiley, c2008.
Ausgabe:
1st edition
Zusammenfassung:
What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.
Umfang:
1 online resource (338 p.)
text file
Anmerkungen:
Description based upon print version of record.
Anmerkungen:
English
Bibliografie:
Includes bibliographical references and index.
ISBN:
9786611317683
9781281317681
1281317683
9781118039427
1118039424
9780470374559
0470374551
9780470374542
0470374543
Schlagworte:
Customer services.
Consumer satisfaction.
Customer loyalty.
Bezugswerke:
Links: