Feedback Matters Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 2. The Practice of Grievance Redress

Gespeichert in:
Hauptverfasser:
Post, David, Agarwal, Sanjay
Format:
Elektronisch E-Book
Sprache:
Nichtbestimmte Sprache
Veröffentlicht:
World Bank, Washington, DC
Umfang:
1 Online-Ressource
Anmerkungen:
English
en_US
Schlagworte:
ACCESS TO INFORMATION
ACCESS TO TECHNOLOGY
ACCOUNTABILITY
ACTION PLAN
ANTICORRUPTION
BACK OFFICE
BASIC
BEST PRACTICE
CAPACITY BUILDING
CIVIL SOCIETY
CIVIL SOCIETY ORGANIZATIONS
COLLABORATION
COMMUNICATION STRATEGIES
COMMUNITIES
COMMUNITY DEVELOPMENT
COMMUNITY MEMBERS
COMMUNITY PARTICIPATION
COMPLAINT
COMPLAINTS
CORRUPTION
CUSTOMER SERVICE
DATABASE DESIGN
DECISION MAKING
DEDICATED PHONE
DISCUSSIONS
DISTRICTS
E-MAIL
E-MAIL ADDRESS
ENGINEER
ENGINEERS
FRAUD
FREEDOM OF INFORMATION
FREQUENTLY ASKED QUESTIONS
GOOD GOVERNANCE
GOVERNMENT OFFICES
GOVERNMENT OFFICIALS
HARD COPIES
HUMAN RESOURCE
ID
IDEAS
IDENTIFICATION NUMBER
INSIGHTS
INTEGRATION
INTEGRITY
INTERNAL PROCESSES
INVESTIGATION
INVESTIGATIONS
JAVA
JUDICIAL SYSTEMS
KIOSKS
LAWS
LEARNING
MATERIAL
MESSAGING
MOBILE PHONES
OPERATING ENVIRONMENT
OPERATIONAL EFFICIENCY
ORGANIZATIONAL STRUCTURE
PHONE NUMBER
PROJECT MANAGEMENT
PUBLISHING
RADIO
REAL-TIME ACCESS
RESETTLEMENT
RESULT
RESULTS
RURAL COMMUNITIES
SERVICE DELIVERY
SOCIAL DEVELOPMENT
SOCIAL SERVICES
TECHNICAL ASSISTANCE
TELEPHONE
TRANSPARENCY
USER
USER GROUPS
USERS
USES
VALUE CHAIN
VARIETY
VERIFICATION
VILLAGE LEVEL
WEB
WEBSITE
WEBSITES
Links: