50 activities for achieving change /

Contains 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and pra...

Ausführliche Beschreibung

Gespeichert in:
Weitere Titel:
Fifty activities for achieving change
Hauptverfasser:
Fletcher, Barry, Bell, Ann, Buttery, John, Whittaker, Mike
Körperschaft:
Books24x7, Inc
Format:
Elektronisch E-Book
Sprache:
Englisch
Veröffentlicht:
Amherst, Mass. : HRD Press, c1992
Zusammenfassung:
Contains 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations. User friendly activities which take you step by step through the training process, allowing you to easily deliver high impact training that makes a difference.
Umfang:
1 online resource (414 pages)
Available also in a print ed.
Anmerkungen:
Title from title screen.
Includes index.
Anmerkungen:
English
ISBN:
9786611091156
9781281091154
1281091154
9781599963587
1599963582
Schlagworte:
Organizational change > Handbooks, manuals, etc.
Organizational effectiveness.
Management.
Bezugswerke:
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