B. S., T. (2008). Practical IT service management: A concise guide for busy executives (1st edition.). IT Governance Pub..
Chicago-Zitierstil (17. Ausg.)B. S., Thejendra. Practical IT Service Management: A Concise Guide for Busy Executives. 1st edition. Ely [U.K.]: IT Governance Pub., 2008.
MLA-Zitierstil (8. Ausg.)B. S., Thejendra. Practical IT Service Management: A Concise Guide for Busy Executives. 1st edition. IT Governance Pub., 2008.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.