Fiszbein, A. (2011). Making Services Work: Indicators, Assessments, and Benchmarking of the Quality and Governance of Public Service Delivery in the Human Development Sectors. The World Bank.
Chicago-Zitierstil (17. Ausg.)Fiszbein, Ariel. Making Services Work: Indicators, Assessments, and Benchmarking of the Quality and Governance of Public Service Delivery in the Human Development Sectors. Washington, D.C: The World Bank, 2011.
MLA-Zitierstil (8. Ausg.)Fiszbein, Ariel. Making Services Work: Indicators, Assessments, and Benchmarking of the Quality and Governance of Public Service Delivery in the Human Development Sectors. The World Bank, 2011.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.